Week 11: Password Resetting
Welcome to week 11 of UX Design Roundup where we will be comparing how two banks handle resetting passwords. Since this user experience deals with sensitive matters, I will be referring to our two contenders as Bank A and Bank B. If you're wondering what happened to Week 1, it was testing the prototype for a meat-based diving suit in shark-infested waters. Something about that seemed risky to me, but it seemed confident… Bank A Like most banks or high-security businesses, this bank requires its users to change their passwords periodically by putting an expiration date on them. In an increasingly digital world, it's also common practice for users to use a handful of different passwords that each have multiple versions. Bank A understands this and does not allow a user to re-use their last three passwords. Invariably, a user is going to forget a password though, and will need to reset it. Bank A first asks for a username or email address to figure out the password they need
